Serving the people of Belper

Citizens Advice Bureau - Energy Help

Our Energy Advice team provides help to clients in managing fuel costs, changing to better deals or getting their home energy efficient.
● Advice, information and support with tariffs, bills and fuel options, switching energy suppliers or tariffs
● Providing advice on energy efficiency measures, heating efficiency measures, and identifying grants available
● Providing checks for eligibility and applications for Warm Home Discount (WHD) & Priority Services Register
● Support with complaints or customer service issues with an energy company ● Advice on dealing with and reducing fuel debt.

The service is free, confidential, impartial and independent.
Contact our Adviceline to find out more and to book a free energy advice appointment
Monday to Friday 9.00am - 4.00pm 0300 456 8390

We also can offer free on-line energy training for frontline workers/volunteers.

We train front-line workers so they are able to help consumers who are at risk of fuel poverty with energy related issues –topics include:
○ Switching energy provider
○ Accessing financial support schemes & PSR
○ Energy efficient measures to reduce overall energy costs

For more information, please contact

"WARMER Derby and Derbyshire" provided by Marches Energy Agency Advice line and real help: 0800 677 1332

Warmer Derby & Derbyshire service can provide:
i. 3-way phone call negotiations with energy companies and customers
ii. Phone /video-call support & advice as appropriate around energy usage and capital grant funding
iii. Postal delivery –small measures (LED bulbs, insulation tape thermometers, info leaflets etc) (Installation of small measures will resume once Home visits are reinstated)
iv. Crisis fund - for top ups (see below), warming devices, other costs where people are desperate
(some verification by referral agent or other advocate may be required)
v. signposting for loft & cavity-wall insulation (c£300-1000 per home)
vi. access to emergency central heating – getting broken systems fixed/replaced (c£1800-2500 per home) through the ECHO programme.
vii. Installation of new first time central heating (up to £6k per home with new gas connection and new boiler, rads, pipework, controls etc) through the Healthy Housing team's Warm Homes Fund (and
Connected for Warmth on the city of Derby) viii. Training for staff and front-line workers over Zoom or Teams. This can be 5-15 min overview on a team meeting, or a more formal 30 min -1 hour training session to suit need.
ix. We also have funding for community events, over the next 2 years.
x. Partner networking events – we plan to run 4 events over the next 2 years, to connect partners across the county
(Home visits: we hope to resume very soon, taking suitable precautions and assessing vulnerability.)

Food-Bank Fuel Support – we have a new programme funded by Derbyshire County Council to support foodbank users with affordable warmth – specifically to assist with credit meter debt, and also offering energy saving LEDs, electric blankets, and a crisis fund for other urgent requirements. This support is in parallel with the prepayment top-up vouchers, above)
(There are no qualifying criteria for accessing our service, though there may be eligibility restrictions on particular schemes we refer into.)
Peter Burgess-Allen
01773 300308
07908 436806
Help during difficult times – refer or register for an appointment with an Energy Advisor

Amber Valley Borough Council

The Council can provide assistance in a number of areas

• Helping tenants that are having problems keeping their rented home warm.
• Working with Derbyshire County Council to provide adaptations (disabled facility grants) to their home by providing grants for stairlifts, level access showers, replacement heating if a disability is making it hard to use the fire and other forms of heating
• The Council can provide financial support to families with a school age child that have a household income of less than £20,000 and maximum savings of £10,000 to support with heating repairs or provision.
• The Council has an enforcement function that responds to concerns raised by tenants of both private and social housing tenants. The Council is addressing rented properties with lowest Energy Performance Certificates
• The Council is being allocated funding from the Green Homes Grant Local Authority Delivery Scheme and is stepping up the response to supporting retrofit and larger scale energy efficiency measures

Derbyshire Discretionary Fund (DDF)
The Derbyshire Discretionary Fund (DDF) can provide grants or emergency cash payments if you are in urgent need of financial help following a crisis or disaster.
There are 2 types of awards potentially available from the Derbyshire Discretionary fund, called:
• exceptional pressure grant
• emergency cash payment
Exceptional pressure grant
An exceptional pressure grant may help people who are receive certain benefits (full list available here Derbyshire Discretionary Fund (DDF) - Derbyshire County Council) who have particular difficulties because they need help to:
• return to living in the community after a time in care
• remain living at home or in the community rather than going into care
• ease the exceptional pressure that they and their family are facing
• settle in the community as part of a re-settlement programme
• meet certain travelling expenses
Typical items that are awarded are household items (cookers, fridge-freezer, washing machine, beds, sofa) but we can also make awards for rent in advance, removal costs, house clearances, clothing etc. Unfortunately we can not help to pay of bills or arrears.
EPG applications are triaged according to urgency. If an application is urgent please mention this when making the application or email with any further information that needs to be considered.
Emergency cash payment
An emergency cash payment may help people when they cannot pay for food, heating or emergency travel which could lead to an immediate and serious risk to the health and safety of the person or their family. This could be because of a disaster or crisis.
We cannot make more than 3 awards for emergency cash payments to the same person within a 12-month period.
Applications for both types of funding are by phone, tel: 01629 533399.
To discuss an existing application, the office number is 01629 531918 or the team can be contacted by email

Posted: Thu, 18 Feb 2021 13:00 by Admin

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